Junior IT Support Specialist (Kyiv Office)

Назва вакансії: Junior IT Support Specialist (Kyiv Office)

E-mail: bednarskaolha@gmail.com

Web-cайт: https://www.customertimes.com/

Сфера діяльності компанії: IT, комп’ютери, інтернет

Вид зайнятості: Повна зайнятість

Назва компанії / організації: Customertimes

Номер телефону: 0634891357

Опис вакансії (вимоги, умови, режим роботи):
We are looking for an Junior IT Support Specialist to join our team in Kyiv. This is an onsite position where you will provide first-level technical assistance to corporate users, ensuring stable and secure operation of IT systems.

As an Junior IT Support Specialist, you will be the first point of contact for troubleshooting hardware, software, and network issues across a distributed user base. Your responsibilities will include providing desk-side and remote support, managing user access and passwords, maintaining business applications, and escalating more complex problems when necessary.
This role requires strong communication skills, technical knowledge, and a proactive attitude to ensure reliable IT service delivery to all employees.

Job Responsibilities:

Provide online and desk-side problem resolution support for all corporate users of computers, software, hardware, peripherals, and networks;
Grant access, change, and reset passwords;
Learn all internal business applications and provide general PC/Network support (1st Level) and general application support to a distributed user base;
Serve as the initial point of contact for troubleshooting hardware/software PC problems;
Identify, troubleshoot, resolve, and escalate issues related to desktop computer hardware, software, and related equipment installation and configuration;
Identify, troubleshoot, resolve, and escalate issues related to local area network and phone equipment;
Log all calls and activities accurately in a tracking system;
Special projects and additional duties as assigned
Requirements:

1 year experience performing level one help desk support working as part of a corporate help desk/IT team;
Basic Technical Certification (A+, Networking, MCP, etc.);
Strong customer service, can-do attitude, with good follow-through skills;
Available to work with Jira;
Keen interest and ability to learn new software and hardware;
Advanced knowledge of desktop computer hardware and software, including Microsoft Office; experience with a variety of platforms and systems including MS Windows 10 and Apple (Mac) preferred;
Advanced knowledge and experience with networking technologies (TCP/IP) and associated wiring;
Proven analytical and problem-solving skills;
Ability to work well in a team environment with minimal supervision;
Good written and verbal communication skills in English and Ukrainian
What we offer:

Financial stability and competitive compensation;
Transparent professional and career growth development plans;
20 working days of paid vacation, 15 working days of paid sick leave with a doctor’s note, 5 working days of paid sick leave without a doctor’s note;
Public holidays according to current Ukrainian legislation;
Medical insurance coverage for employees, plus an option for family insurance coverage at a corporate rate (depending on the location);
Support for participation in professional development opportunities (webinars, conferences, trainings, etc.).