Project Description
Вакансії опубліковані: 12.04.2024 р.
Назва вакансії: Support Engineer / junior Integration Developer
Telegram: https://t.me/Irinacourse
Сфера діяльності компанії: IT, комп’ютери, інтернет
Вид зайнятості: Дистанційна робота
Назва компанії / організації: Unitask Group / Iconduct
Опис вакансії (вимоги, умови, режим роботи):
Company Description
Unitask Group provides solutions for the management of information, knowledge, and related processes, enhancing organizational infrastructure and control to bring a competitive edge, a boost in growth, and higher profit.
We are proud of our finest IT talents who drive our clients to success! Since its establishment in 1994, Unitask has maintained a high level of professionalism, quality solutions, and excellent service and is considered a world leader in Oracle business solutions.
We invite you to join the team of professionals on our exciting journey into excellence, be a part of our vision, and share in our success. We are looking for creative and skilled individuals like you!
Project Description
IConduct is a global software company delivering IPaaS cloud software. We help businesses in a variety of verticals to create an environment for the seamless operation of their heterogeneous applications.
We are headed toward growth and welcome a talented Technical Support Engineer Tier 1 to join our team. In your daily duties, you will provide technical support with complex tasks in close cooperation with other departments to ensure the stability and quality of customer business processes.
Responsibilities
Your day-to-day activities will include:
● Provide Tier 1 technical (Help Desk) support via tickets, chats, and web conferences;
● Remote troubleshooting of on-prem IConduct platform or operating system issues that affect customer’s processes;
● Deployment and support of the IConduct system on a customer’s remote infrastructure;
● Collaboration with R&D and Delivery teams to ensure relevancy and top-quality
Requirements
We expect that you have:
● 1 year experience in Technical Support in a software company;
● Good command of English — mandatory requirement;
● Analytical, diagnostic, and problem-solving skills;
● Practical experience with REST (Postman) and/or SOAP (SoapUI) web services — mandatory requirement;
● Understanding of software development processes and approaches, CI/CD.
● Solid knowledge of any SQL syntax with practical experience (MS SQL/MySQL/Oracle) — mandatory requirement;
● Ability to comprehend and manage configuration files, log files, diagnostic tools, software versions, etc.
We consider a plus:
● Experience in basic administration of Microsoft Server OS (both local and cloud: Azure/AWS);
● Experience in troubleshooting cloud products or working in a SaaS/PaaS environment.
● Basic knowledge of C/.Net or Phyton.
● Bachelor’s degree in computer science or related technical field;
● Experience with Salesforce, NetSuite, Priority, and other ERP/CRM systems;
● Experience with real-time live chat systems (Intercom, etc.)
We offer
Working in our dynamic environment, you will get:
● Challenging tasks
● Opportunity to learn new approaches in a highly-demanded cloud technologies
● Career growth
● Paid vacation (20 working days per year)
● Paid sick leaves
● Fixed working hours
● A friendly team of experts who inspire and support you